top of page

I Don’t Know

Early in my legal career, a client called in during lunchtime and got me. I listened to him describe why he was calling.

“That’s really a business issue as much as a legal issue,” I told him, “and I haven’t been practicing long enough to advise you. I’ll let the partner know and we’ll get back to you this afternoon.”

The client was happy I understood his issue and we would advise him accordingly.

The partner was outraged that I told a client I didn’t know the answer.

I went from feeling terrific about one of my first client interactions to devastated that the law firm disapproved. And in my gut, I knew I was right.

Since then, I freely admit I don’t know. I don’t bluff my way through, hoping no-one will notice or embarrass me. I am honest and authentic, and will burn the midnight oil to find the right answer.

And that approach never fails to satisfy my clients.

Featured Posts
Recent Posts
Search By Tags
Subscribe To and Follow Direct Talk
RSS Feed
bottom of page