The Customer Service Power of “I Don’t Know”
I stood in a long line at a coffee shop. An earnest and peppy employee went through the line taking orders on a tablet to open the...
When Closing the Doors is a Bad Idea
My social media feed buzzed with a landmark restaurant at the beach closing because the owner wanted to retire after 30 years. It made me...
Develop Your Small Business Skills
Small business owners have unique opportunities as well as unique challenges. We are free to ride on our skill, ability and...
