Squeezing all the Profits out of 2020
Usually, the first working Monday of the year brings a welcome return to routine. Kids are back in school and people are back in the...
Blessings in 2020
The world is heavy this Thanksgiving 2020. We are isolated and divided. The economy is shattering. And yet, I remain thankful. My family...
What Are You Willing to Sacrifice to Provide a Great Customer Experience?
In reading the obituaries for Eddie Van Halen, one quote has stuck with me. Van Halen was reflecting a few years ago on David Lee Roth,...
