What Are You Willing to Sacrifice to Provide a Great Customer Experience?
In reading the obituaries for Eddie Van Halen, one quote has stuck with me. Van Halen was reflecting a few years ago on David Lee Roth,...
The Customer Service Power of “I Don’t Know”
I stood in a long line at a coffee shop. An earnest and peppy employee went through the line taking orders on a tablet to open the...
Where Nobody Knew My Name
Once again, I was irritated at my local pizza joint. We eat there often enough that they once asked if my kids eat anything besides...
