

The Customer Service Power of “I Don’t Know”
I stood in a long line at a coffee shop. An earnest and peppy employee went through the line taking orders on a tablet to open the...


When Closing the Doors is a Bad Idea
My social media feed buzzed with a landmark restaurant at the beach closing because the owner wanted to retire after 30 years. It made me...


The Taxman Cometh… Pay Him
Sometimes, struggling business owners don’t pay taxes when cashflow is slow. This is always a mistake. Once a business falls behind in...


