The Customer Service Power of “I Don’t Know”
I stood in a long line at a coffee shop. An earnest and peppy employee went through the line taking orders on a tablet to open the...
What They Don’t Tell You About an SBA Loan
I work with many entrepreneurs who buy existing businesses using Small Business Administration (SBA) financing. While it is a great...
When Closing the Doors is a Bad Idea
My social media feed buzzed with a landmark restaurant at the beach closing because the owner wanted to retire after 30 years. It made me...
